Security at LeappAi

At LeappAi, we take the security of your data very seriously. We employ a multi-layered approach to protect your information, ensuring that your data is safe, secure, and confidential. Here are some answers to common security questions:

How is my data protected?

We use industry-standard best practices to protect your data. Our platform is built on a secure infrastructure, and we have implemented robust security measures at every level of our application. This includes:

Secure User Authentication: We use a secure and well-tested identity management system to handle user authentication. This ensures that only you can access your account.
Advanced Threat Protection: We use measures like CAPTCHA to protect your account from automated attacks and brute-force login attempts.
Secure Development Practices: Our application is developed with security in mind. We follow best practices to prevent common vulnerabilities and regularly review our code for potential security issues.

Is my data encrypted?

Yes, your data is encrypted both in transit and at rest.

Encryption in Transit: All communication between your device and our servers is encrypted using industry-standard HTTPS/TLS, the same technology used by banks and financial institutions. This protects your data from being intercepted as it travels over the internet.
Encryption at Rest: Your documents and data stored on our platform are encrypted at rest using strong encryption algorithms. We leverage the built-in security features of our cloud storage providers to ensure your data is always protected.

Who can access my documents?

You are in control of your documents. We have implemented strict access controls to ensure that only authorized individuals can access your files.

Secure Document Access: We use a system of secure, temporary access links (presigned URLs) to allow you to view your documents. These links are valid for a short period and are unique to you, ensuring that no one else can access your files.
No Direct Exposure: The underlying storage location of your documents is never exposed to the public internet, adding an extra layer of security.

How is payment information handled?

We partner with trusted, PCI-compliant payment processors to handle all payment transactions.

Secure Payment Processing: Your credit card and payment information are sent directly to our payment partners and are never stored on our servers. This ensures that your sensitive financial data is handled with the highest level of security.
Compliance: Our payment partners are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

Does the AI Learn From My Data?

No. Our AI is designed to be completely stateless. This means it does not learn from or remember any information from your interactions. Each query you make is processed independently, and your data is never used to train our models or any third-party models. Your confidential information remains your own.

Can I Trust the AI's Legal Analysis?

Our AI is a powerful tool designed to assist with legal document analysis and preparation, but it is not a substitute for a qualified legal professional. The information and analysis provided by the AI should be considered a starting point and must be reviewed for accuracy and completeness by a human expert. LeappAi is not liable for any errors or omissions in the AI-generated content.

What Happens When I Delete My Data?

When you delete a document or any other data from your account, it is permanently removed from our active storage systems. We believe in data minimization and do not retain your information longer than is necessary to provide you with our service.

Which legal jurisdictions does the AI specialize in?

Our AI models are trained on a broad corpus of legal information. However, they are not specialized in any single jurisdiction. All AI-generated content should be carefully reviewed and adapted by a qualified legal professional to ensure it complies with the specific laws and regulations of your local jurisdiction.

Where is my data physically stored?

Your data is securely stored with a major, reputable cloud infrastructure provider. We adhere to strict data security standards to ensure your information is protected. For specific details regarding data residency to meet your firm's compliance requirements, please contact our support team.

How are user permissions managed within a firm?

LeappAi supports role-based access control. Administrators can invite users to their firm and assign different roles and permissions, ensuring that team members can only access the information and features relevant to their position. This helps maintain internal confidentiality and control.

What document formats can be uploaded?

You can upload a wide variety of common document formats, including PDF (both text-based and scanned images with OCR), Microsoft Word (.doc, .docx), text files (.txt), and major image formats (.png, .jpg, .webp).

What is the protocol in case of a service outage?

We engineer our systems for high availability and have robust monitoring in place to detect and resolve issues quickly. In the event of any service disruption, we will provide prompt updates on our website and work to restore full functionality as quickly as possible. We recommend maintaining local copies of critical documents as a standard best practice.